Who Can Help Answer Questions?


Administration on Aging (AoA)

The Administration on Aging is a Federal agency that can provide a list of the long-term care choices in your state including community services. They can also help you find nursing homes. Visit www.aoa.gov. You can also call 1-202-619-0724


Centers for Medicare & Medicaid Services (CMS)

CMS has free booklets about Medicare coverage and other health related topics.

See page 55

For information about the location and quality of nursing homes, visit www.medicare.gov and select “Compare Nursing Homes in Your Area.”

1-800-MEDICARE (1-800-633-4227). This is a 24-hour helpline.

TTY users should call 1-877-486-2048


Eldercare Locator

The Eldercare Locator is a nationwide toll-free service to help older adults and their caregivers find local services for seniors. Visit http://www.eldercare.gov

1-800-677-1116 (weekdays 9:00 a.m. to 8:00 p.m. Eastern time)


Long-Term Care Ombudsman

A Long-Term Care Ombudsman advocates for residents of nursing homes, board and care homes, and assisted living facilities

See pages 59-61 for the telephone number in your state

You may be referred to a local office


Quality Improvement Organization (QIO)

A QIO is a group of practicing doctors and other health care experts paid by the Federal government to check and improve the care given to people with Medicare.

Call 1-800-MEDICARE (1-800-633-4227) to get the telephone number for your QIO.

TTY users should call 1-877-486-2048.


State Health Insurance Assistance Program (SHIP)

State Health Insurance Programs (SHIPs) are state programs. They get money from the Federal government to give free health insurance counseling to people with Medicare.

Call them with questions about Medicare, insurance and health plan decisions, and your rights. See pages 59-61 for the telephone number for your state.


State Medical Assistance (Medicaid) Office

Your State Medical Assistance Office has information about state programs that help pay health and nursing home costs for people with low incomes and limited resources.

See pages 59-61 for the telephone number for your state.


State Survey Agency

Your State Survey Agency can help with questions or complaints about the quality of care or the quality of life in a nursing home.

See pages 59-61 for the telephone number for your state.


Looking for information on choosing a facility?

Your Guide to Choosing a Nursing Home from The Centers for Medicare and Medicaid Services